Billing
Refund & Cancellation Policy
How subscription cancellation, prepaid credits and generation issues are handled.
Effective: 8 August 2026
1. Scope and operator
This policy applies to eligible software subscriptions and prepaid AI usage credits sold by Nomad Node Limited, Hong Kong. Product-specific terms displayed before purchase, the rules of the applicable app store or payment provider, and mandatory consumer law may also apply. Production checkout is not currently enabled, so Nomad Node Studio cannot presently accept payment.
2. Cancelling a subscription
You may cancel future renewal through the applicable product account, app store or billing channel. Cancellation stops the next renewal and ordinarily leaves access available until the end of the current paid billing period. Cancelling does not automatically refund charges already paid. Complete cancellation before the renewal date shown in your account to avoid the next recurring charge.
3. Unused prepaid credits
For a wholly unused paid credit pack, you may request a refund within 14 days of purchase and we will refund the purchase through the original payment channel. After 14 days, or where part of the pack has been consumed, a request will be reviewed under the terms shown at purchase, the applicable payment channel's refund policy and mandatory law, taking account of the request date, usage and any applicable statutory withdrawal right. Send the account email, transaction reference and reason to billing@nomad-node.com.
4. Consumed credits
Credits consumed for completed AI inference, processing or generation are generally non-refundable because computational resources have already been provided. This does not limit a remedy required by law or a product-specific commitment displayed before purchase.
5. Failed or incomplete generations
Where a generation fails because of a verified technical problem and no usable result is delivered, the applicable product may automatically restore credits or provide another appropriate remediation. If this does not occur, contact product support with the request identifier and relevant details. A result that is stylistically different from a user’s preference is not necessarily a technical failure.
6. Duplicate, incorrect or unauthorised charges
Contact billing support promptly if you believe a charge is duplicated, incorrect or unauthorised. Do not email full payment-card numbers or security codes. We may request limited information needed to locate and verify the transaction.
7. Paddle transactions
For an order processed through Paddle Checkout, Paddle.com is the Merchant of Record. A buyer may use the receipt or subscription management link supplied by Paddle or visit paddle.net to request payment support, cancellation or a refund. Paddle's buyer terms and refund policy, together with any non-waivable consumer rights and any additional product commitment expressly offered by us, determine eligibility.
8. Refund method
Approved refunds are normally returned through the original payment channel. Processing time, currency conversion and bank posting time are controlled in part by the payment provider or financial institution. App-store purchases may need to be handled directly through the store.
9. Mandatory rights and contact
Nothing in this policy excludes or restricts rights or remedies that cannot lawfully be excluded. For cancellation, billing or refund questions, contact Nomad Node Limited at billing@nomad-node.com.