Refund & Cancellation Policy

1. Scope and operator

This policy applies to eligible software subscriptions and prepaid AI usage credits sold by Nomad Node Limited, Hong Kong. Product-specific terms displayed before purchase, the rules of the applicable app store or payment provider, and mandatory consumer law may also apply.

2. Cancelling a subscription

You may cancel future renewal through the applicable product account, app store or billing channel. Cancellation stops the next renewal and ordinarily leaves access available until the end of the current paid billing period. Cancelling does not automatically refund charges already paid. Complete cancellation before the renewal date shown in your account to avoid the next recurring charge.

3. Unused prepaid credits

Requests concerning wholly unused prepaid credits will be reviewed according to the product-specific terms shown at purchase, the payment channel used and applicable law. Unless a product expressly states otherwise, a purchase is not automatically refundable merely because the credits remain unused.

Send a request with the account email, transaction reference and reason to billing@nomad-node.com. We will explain the policy and options that apply to that purchase.

4. Consumed credits

Credits consumed for completed AI inference, processing or generation are generally non-refundable because computational resources have already been provided. This does not limit a remedy required by law or a product-specific commitment displayed before purchase.

5. Failed or incomplete generations

Where a generation fails because of a verified technical problem and no usable result is delivered, the applicable product may automatically restore credits or provide another appropriate remediation. If this does not occur, contact product support with the request identifier and relevant details. A result that is stylistically different from a user’s preference is not necessarily a technical failure.

6. Duplicate, incorrect or unauthorised charges

Contact billing support promptly if you believe a charge is duplicated, incorrect or unauthorised. Do not email full payment-card numbers or security codes. We may request limited information needed to locate and verify the transaction.

7. Refund method

Approved refunds are normally returned through the original payment channel. Processing time, currency conversion and bank posting time are controlled in part by the payment provider or financial institution. App-store purchases may need to be handled directly through the store.

8. Mandatory rights and contact

Nothing in this policy excludes or restricts rights or remedies that cannot lawfully be excluded. For cancellation, billing or refund questions, contact Nomad Node Limited at billing@nomad-node.com.